When you work in a packaging plant, productivity relies on the machinery within the space working smoothly and without issue. As many business owners know, however, that’s not always the situation. When there are problems with machines, work can all but come to a halt—so what do you do when you have a problem and need answers now?

Contact Your Machine Supplier

When you have a problem or need troubleshooting help, a great first step is to contact the company you purchased the machinery from. Whether you need help with used Combi scales, Yamato scales, or any other brand, the packaging equipment company you purchased machinery from should be able to help you with any issues that come up. After all, they likely want to keep you satisfied as a customer, and helping you with troubleshooting, repairs, or even further training with something they sold you. Making sure you purchase equipment from vendors who provide great customer support and who will be willing to help you with problems, repairs, training, or any other questions you might have about a product after your purchase.

Consider Refurbished Parts and Machines

If a product you currently own and use is beyond repair and you have to replace it, a smart thing to do is to purchase used or refurbished equipment. Refurbished machinery has been used, yes, but the company selling it has also taken the time to clean, fix, and restore it to excellent quality. So even though the price is lower and it has been pre-owned, you’ll still get a reliable, top-quality piece of machinery. What’s better, companies that specialize in selling refurbished packaging machinery are usually invested in their products, since they spent the time refurbishing them, as well as their customers’ satisfaction and thus will want to help you out if you have any questions about the purchase.